Can't redeem my free display dock.

[bifi323]

Hi,

I got the 950XL and the free display dock offer. However, when I try to redeem it I get stuck on the final page. When I click buy now it redirects me to the same page after about 10 seconds.

Here's an image:


Should I call support? Don't think I can do that today because of Christmas, how long do I have to redeem this offer?

Thanks!

 

[MadHatter2020]

I can't even get this far
It doesn't recognise my phone as being a microsoft product and won't let me go any further

 

[PNX81]

I am prompted with "wrong operating system"

 

[madusmacus]

I am prompted with "wrong operating system"

I am getting the same message but im partially through updating to .29 don't know if that's the problem :?)

 

[SamJHannan]

I am prompted with "wrong operating system"

Same issue here. Hoping for a fix before the offer expires!

 

[madusmacus]

I just went to .29 and I still get wrong operating system
must be bug their end as I got on my old 950xl phone instantly (2 weeks ago)

 

[OsnaStonie]

You did check the gray box on the left bottom, did you?

Best
Stonie

 

[bifi323]

Of course. It's pretty stupid of me to post a screenshot with it unchecked. Also it's still not working... I hope they don't run out before I finally manage to claim mine.