Can't sync music

[ak1979]

Hi, when I try and sync my music using the Windows Phone app for desktop, I am greeted with the message "Something has gone very wrong. If this keeps happening contact Microsoft for help".

I used to be able to sync my music easily. Does anyone have any ideas what is causing this and how I can fix it?

Thank you in advance.

AK

 

[demonp82]

Try to reboot your phone. And also a PC.

 

[ak1979]

Sorry, I'm a bit of a novice at this, how do i reboot my phone?

 

[Cindy_H]

Reboot=restart. Turn it off and back on.