- Mar 3, 2014
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I have an iPhone and can connect to my work's Exchange server via ActiveSync with no problem. I have an HTC One and can connect to my work's Exchange server via ActiveSync with no problem. Same with a Blackberry Z30. All of these devices allow me to setup an Exchange account on the phone seamlessly and easily. I owned an HTC 8X and, although it was running a Microsoft OS, it could NOT connect to my Enterprise account. Every time I tried, I was given the Error Code 86000C29. If you search the webs, you'll see this is a common problem with Windows Phone 8, that Microsoft created a product that wouldn't even let customers connect to another of its own products if a policy parameter is present ("Require Encryption on Storage Card"), even thought the HTC had NO storage card.
So, I was excited to give WP another try knowing that 8.1 was going to be released. I figured this issue would be worked out. Purchased a Lumia 925 (another phone with NO storage card) on TMobile, installed 8.1 and setup Gmail, iCloud, Outlook.com, and, finally, tried to connect to work via ActiveSync. The account was created, the server was found, the syncing process was started...and then failed...with the error code 86000C29. Unbelievable. I can't fathom why Microsoft hasn't fixed this issue after nearly 2 years. All the competition allows employees to quickly & easily setup corporate email. Microsoft's own product does not. And, please, don't tell me to ask my IT department to allow an exception for one device. We are a company of 500+ people, and they are NOT going to allow an exception to be made. So, I'm left with a phone that can't do what the lowliest Android phone can do.
I find this completely unacceptable and unfathomable. Why wouldn't Microsoft want to give customers the same ease of access to its OWN products that every other mobile platform enjoys? Can someone enlighten me on this? I want to give WP8.1 a fair shake, I love trying new OS's and there's a lot I like about WP. But, if I can't access my corporate account, this phone will be sold. Anyone else having a similar issue? Any workarounds that I can do without getting IT involved?
So, I was excited to give WP another try knowing that 8.1 was going to be released. I figured this issue would be worked out. Purchased a Lumia 925 (another phone with NO storage card) on TMobile, installed 8.1 and setup Gmail, iCloud, Outlook.com, and, finally, tried to connect to work via ActiveSync. The account was created, the server was found, the syncing process was started...and then failed...with the error code 86000C29. Unbelievable. I can't fathom why Microsoft hasn't fixed this issue after nearly 2 years. All the competition allows employees to quickly & easily setup corporate email. Microsoft's own product does not. And, please, don't tell me to ask my IT department to allow an exception for one device. We are a company of 500+ people, and they are NOT going to allow an exception to be made. So, I'm left with a phone that can't do what the lowliest Android phone can do.
I find this completely unacceptable and unfathomable. Why wouldn't Microsoft want to give customers the same ease of access to its OWN products that every other mobile platform enjoys? Can someone enlighten me on this? I want to give WP8.1 a fair shake, I love trying new OS's and there's a lot I like about WP. But, if I can't access my corporate account, this phone will be sold. Anyone else having a similar issue? Any workarounds that I can do without getting IT involved?