Charging issues

[anon5954042]

I just bought a brand new HTC 8x on eBay. I turned it on and set everything with no problems. But when I put it on the charger the indicator light was flashing red and then green. So now it doesn't charge it just stays at one number. Even tried my 521 charger. I thought maybe letting the battery die to see of that work but now it just vibrates and goes to the battery icon with a question mark. So any ideas?

 

[worldspy99]

I just bought a brand new HTC 8x on eBay. I turned it on and set everything with no problems. But when I put it on the charger the indicator light was flashing red and then green. So now it doesn't charge it just stays at one number. Even tried my 521 charger. I thought maybe letting the battery die to see of that work but now it just vibrates and goes to the battery icon with a question mark. So any ideas?

Brand new or refurbished? If it cannot hold a charge there might be possible water damage.

 

[anon(7900571)]

Sounds like a faulty battery. Checking the official how-to it says "Battery power or state of the battery isn't currently known." as explanation:
What do the icons on my phone mean? | Windows Phone How-to (United States)

 

[anon5954042]

Brand new or refurbished? If it cannot hold a charge there might be possible water damage.

It's brand new.

 

[anon5954042]

Sounds like a faulty battery. Checking the official how-to it says "Battery power or state of the battery isn't currently known." as explanation:
What do the icons on my phone mean? | Windows Phone How-to (United States)

I thought that it was a a crap battery. I mean its been sitting in the box for who knows how long not being used.

 

[anon5954042]

I wonder if I can get a replacement from T-mobile since I have insurance.

 

[anon(7900571)]

I was thinking the same, try to contact T-Mobile about the same.

 

[worldspy99]

Yup contact T-Mo. Also if it was BNIB then HTC should also be able to help directly as manufacturers warranty is valid for 1 year from date of sale.

 

[anon(7900571)]

HTC can also help you out but the service is not good as Nokia and Apple have. AtLeast in my country. They took my phone for diagnose and returned after 3 months saying we don't have the wifi chip available right now.

 

[juanitoriv]

Talk to TMo tech support and ask about a warranty/advanced exchange. They should ship you a new phone as well as a box to send the defective unit in at no cost to you.

FYI: The only times I've seen the red/green flash was when the phone got hot. Like watching HD Streaming Video/Movies while plugged in.

 

[anon5954042]

I took it to the store right down the street and I was told it had fp be active for a few days on my account for it to show up in their system to do a insurance swap. The seller would send out s another device but I asked for a refund instead.

 

[anon(7900571)]

I took it to the store right down the street and I was told it had fp be active for a few days on my account for it to show up in their system to do a insurance swap. The seller would send out s another device but I asked for a refund instead.

get your money and buy a Lumia Lumia 1320 if you want a 6" phablet or Lumia 925/920

 

[anon5954042]

I got a 925 so I'm good.