Computer not recognising lumia 625

[WPCentral Question]

Hi - when I usually plug my lumia 625 in to computer I get two boxes up on the bar at the bottom so that I can add photos, add ringtones etc. Today I'm getting nothing coming up and don't know where to go in computer to be able to add a ringtone from media player.

Please help, thank you

 

[Ashish Gupta888]

Pro Tip: Make sure you have turned off password protection for your lockscreen before connecting to PC