Cortana missing (?!) from a new Alcatel Idol 4S purchased from Microsoft Store

[John Hardy IV]

Don't have the phone in front of me but my folks who just picked up a brand new Alcatel Idol 4S from the MSFT store are indicating that Cortana is not present on the start screen or as an app in all apps. When they hit the search button they get a simple 'enter text to search'.

How can you get Cortana on the phone? How has it been left off, I think that's odd.

They're trying to use the voice to text dictation which I understood was Cortana controlled.

Phone is claimed to be all updated to release branch. Thanks -

https://forums.windowscentral.com/e...lentAuth%3D1%26wa%3Dwsignin1.0&token=KGT1kv-s

 

[charlatan1978]

Hi, I believe Cortana is region restricted.
What regional settings have been used on the phone?

 

[brian770]

i also just got the idol 4s from microsoft store, and cortana is there on my phone, my region is north America.