Did AT&T forget about us?

[iboypx]

To stir speculations a bit, I am now getting a timeout trying to check for update: We are unable to check for updates. (80072ee2)

I am also getting the the same message...; We are unable to check for updates. (80072ee2)

 

[Timbo512]

Nope. Up to date on both 920's I have.

 

[I Unquello]

Getting the error message too.

 

[Moiz Mian]

Yayyy, errors while updating! /s I'm actually just seeing phone up to date.

But anyway, I was wondering if any of you have tried contacting att wireless chat support? I tried yesterday, and the guy I was chatting with was really nice but unfortunately didn't understand what the Amber update was, and actually said he was "sending" an update to my phone. Definitely clueless. But maybe if you guys have a few minutes, try spamming their tech support or something, maybe you'll get a smarter person and we may get a better answer since they HAVE to respond to us, unlike twitter which is a shot in the dark when it comes to getting a response.

 

[C LaBelle]

Same error for me. If we haven't gotten it by now I doubt we will. They will wait till the iPhone launches, flops, then test and release GDR3 for us.

 

[Derausgewanderte]

I've tried several times. Half the time it says up to date, half the time error. Seems to be a time out problem. With lots of folks checking after reading this thread possibly hammered...

 

[Moiz Mian]

Same error for me. If we haven't gotten it by now I doubt we will. They will wait till the iPhone launches, flops, then test and release GDR3 for us.

iphone flops? lol good one...

I wish people would see that upgrading to a 5S is the most useless waste of an upgrade/$200. But the isheep will flock to the stores in herds!!

 

[jswantek]

Yayyy, errors while updating! /s I'm actually just seeing phone up to date.

But anyway, I was wondering if any of you have tried contacting att wireless chat support? I tried yesterday, and the guy I was chatting with was really nice but unfortunately didn't understand what the Amber update was, and actually said he was "sending" an update to my phone. Definitely clueless. But maybe if you guys have a few minutes, try spamming their tech support or something, maybe you'll get a smarter person and we may get a better answer since they HAVE to respond to us, unlike twitter which is a shot in the dark when it comes to getting a response.

Tech I got did a very nice job of walking me through how to set up my phone to receive Amber Alerts. Not exactly what I was looking for.

May I suggest tweeting @ATTCustomerCare to call @VerizonWireless for a walkthrough on releasing updates? I'm heading to do that now. Also mentioned that I know they're very anxious to get my money, and I'm working as fast as I can, but I can't say when they'll get it.

 

[thomas wojcik]

iphone flops? lol good one...

I wish people would see that upgrading to a 5S is the most useless waste of an upgrade/$200. But the isheep will flock to the stores in herds!!

I will be in line on next week camping out to pick up 2 on the 20th. Should be a lot of fun. I wish android and windows phones generated the same interest level.

 

[NutmegState]

I will be in line on next week camping out to pick up 2 on the 20th. Should be a lot of fun. I wish android and windows phones generated the same interest level.

Maybe it is an Apple thing and I don't understand. But why camp out? What is the point? Do they stop making the phone the next day? Does your current phone change into a pumpkin? Is your money talking to telling you it must go into an Apple bank account? (FYI, I am just being funny!) It is all so odd to me. Some guys are work with are using vacation days just to get a phone...a phone!

I am actually happy Windows Phone and Android fans are not like this. It makes absolutely no sense to me. Its a cult I simply do not understand especially after they get it they spend the first week praising the phone and the following rest of the year complaining until the next new shiny thing arrives. I am not sure who is worse, iPhone fans or DSLR fans.

Even for the latest and greatest video games, I have friends who camp out until midnight to get some game. Me, walked in the next morning, zero line. If it makes you happy, keep doing it but I still will not understand the need to wait in line for something you can just get the next day or next week.

 

[uselessrobot]

I will be in line on next week camping out to pick up 2 on the 20th. Should be a lot of fun. I wish android and windows phones generated the same interest level.

The only reason the iPhone generates this kind of interest level is because Apple's strongest asset is their marketing department. And their job is made that much easier when people like you are willing to camp out to get a phone that you'll find everywhere within a week.

The iPhone represented progress back when smartphone technology was just coming on the scene. Apple made the leap from tech gadget to a consumer friendly advice. Everyone incorrect labels Apple as an innovator when they do anyone but. When they do well is integrate. They know how to exploit a technology when it's matured and they don't let engineers and accountants compromise the physical design of the device. Take the fingerprint scanner. It's been around for a couple of years now on a few phones, longer if you count laptops. But most companies just plopped whatever the supplier had to offer on their device whereas Apple went and made a pretty little ring around the home button. That's not innovation, but it is attention to detail.

Apple was smart enough to position themselves as a prestige brand because rational thought goes out the window with any consumer good that's perceived as luxury and trendy. And carriers adore this mix because it means more profit for them; it's not rocket science why carriers push phones like these the hardest. Unfortunately, Apple is on a long slide into irrelevancy. Smartphone technology has matured to the point that there's not much they can do to stand out, and it shows with these yearly launches. Beyond the devices themselves, iOS 7 is literally a reskin of iOS 6 with a few features lifted from Android and Windows Phone. The fact that they seem afraid to tamper with what they've got may imply that they've got nowhere to go.

If only Microsoft could repair their brand image, they'd be in a position to unseat Apple. But that's a challenge that borders on impossible.

 

[jswantek]

So, I got on with AT&T Customer Service, just to see what they would say about these updates for the L920. After I got done explaining to this person that no, I didn't want the Amber Alerts, and yes, there really are updates available for my Lumia 920, this is the response I got:

ATT CS Tech: Oh i see, yes you are correct. Yes it has already started Joe.
Joe: So you're telling me right now that AT&T has started to release the Nokia Amber and Microsoft GDR2 updates to its Lumia 920 customers in the United States. Is that what you're saying?
ATT CS Tech: I do have friends that have got those updates yes, that's correct
Joe: And your friends are on AT&T, in the United States, and they received these updates from AT&T? When did this process start?
ATT CS Tech: Yes that's correct I am not sure when it started but they got updated last weekend.
ATT CS Tech: They got a text that it was available. Connected to my Wi-Fi and updated the device.
Joe: Okay, I will watch for this. I am going to be copying this conversation, removing your name, and posting it online, so that other AT&T customers that are Windows Phone users can see what I am being told by AT&T.
ATT CS Tech: Ok great, sounds like a plan. Thank you for your patience and understanding. I hope all my customer interactions today are with awesome people like you, thanks again. J What else can I help with today?
Joe: that is all, thank you

Take it for what it's worth, but I thought you would find it interesting reading.

 

[Tom Snyder]

at&t just doesn't care! They ignore there customers on every level......because they think they can!

It's more like they know they and they really don't care about their customers once your locked in on a 2 year contract. It's mind over matter, they don't mind and we the customers don't matter.

 

[Moiz Mian]

So, I got on with AT&T Customer Service, just to see what they would say about these updates for the L920. After I got done explaining to this person that no, I didn't want the Amber Alerts, and yes, there really are updates available for my Lumia 920, this is the response I got:

ATT CS Tech: Oh i see, yes you are correct. Yes it has already started Joe.
Joe: So you're telling me right now that AT&T has started to release the Nokia Amber and Microsoft GDR2 updates to its Lumia 920 customers in the United States. Is that what you're saying?
ATT CS Tech: I do have friends that have got those updates yes, that's correct
Joe: And your friends are on AT&T, in the United States, and they received these updates from AT&T? When did this process start?
ATT CS Tech: Yes that's correct I am not sure when it started but they got updated last weekend.
ATT CS Tech: They got a text that it was available. Connected to my Wi-Fi and updated the device.
Joe: Okay, I will watch for this. I am going to be copying this conversation, removing your name, and posting it online, so that other AT&T customers that are Windows Phone users can see what I am being told by AT&T.
ATT CS Tech: Ok great, sounds like a plan. Thank you for your patience and understanding. I hope all my customer interactions today are with awesome people like you, thanks again. J What else can I help with today?
Joe: that is all, thank you

Take it for what it's worth, but I thought you would find it interesting reading.

Ugh, maybe they are all idiots

 

[fishfacemcgee]

So, I got on with AT&T Customer Service, just to see what they would say about these updates for the L920. After I got done explaining to this person that no, I didn't want the Amber Alerts, and yes, there really are updates available for my Lumia 920, this is the response I got:

ATT CS Tech: Oh i see, yes you are correct. Yes it has already started Joe.
Joe: So you're telling me right now that AT&T has started to release the Nokia Amber and Microsoft GDR2 updates to its Lumia 920 customers in the United States. Is that what you're saying?
ATT CS Tech: I do have friends that have got those updates yes, that's correct
Joe: And your friends are on AT&T, in the United States, and they received these updates from AT&T? When did this process start?
ATT CS Tech: Yes that's correct I am not sure when it started but they got updated last weekend.
ATT CS Tech: They got a text that it was available. Connected to my Wi-Fi and updated the device.
Joe: Okay, I will watch for this. I am going to be copying this conversation, removing your name, and posting it online, so that other AT&T customers that are Windows Phone users can see what I am being told by AT&T.
ATT CS Tech: Ok great, sounds like a plan. Thank you for your patience and understanding. I hope all my customer interactions today are with awesome people like you, thanks again. J What else can I help with today?
Joe: that is all, thank you

Take it for what it's worth, but I thought you would find it interesting reading.

Given the update isn't available on Nokia's servers yet (going by Nokia Care Suite), I'd say the CS Tech is misinformed.

 

[Sakeeboy]

The only reason the iPhone generates this kind of interest level is because Apple's strongest asset is their marketing department. And their job is made that much easier when people like you are willing to camp out to get a phone that you'll find everywhere within a week.

The iPhone represented progress back when smartphone technology was just coming on the scene. Apple made the leap from tech gadget to a consumer friendly advice. Everyone incorrect labels Apple as an innovator when they do anyone but. When they do well is integrate. They know how to exploit a technology when it's matured and they don't let engineers and accountants compromise the physical design of the device. Take the fingerprint scanner. It's been around for a couple of years now on a few phones, longer if you count laptops. But most companies just plopped whatever the supplier had to offer on their device whereas Apple went and made a pretty little ring around the home button. That's not innovation, but it is attention to detail.

Apple was smart enough to position themselves as a prestige brand because rational thought goes out the window with any consumer good that's perceived as luxury and trendy. And carriers adore this mix because it means more profit for them; it's not rocket science why carriers push phones like these the hardest. Unfortunately, Apple is on a long slide into irrelevancy. Smartphone technology has matured to the point that there's not much they can do to stand out, and it shows with these yearly launches. Beyond the devices themselves, iOS 7 is literally a reskin of iOS 6 with a few features lifted from Android and Windows Phone. The fact that they seem afraid to tamper with what they've got may imply that they've got nowhere to go.

If only Microsoft could repair their brand image, they'd be in a position to unseat Apple. But that's a challenge that borders on impossible.

I totally agree with you!!!

 

[always hopeful]

Probably CS is based in India and they have update available .

 

[denzilla]

Looks like the update check failure problems have been fixed. Perhaps they had so much fun giving us a sliver of hope yesterday, they'll give us a false update prompt, let it go a few minutes and then finally stop and give the message "GDR2+Amber = NOT YOURS!"

 

[pantsaregood]

Did AT&T forget about us?

Probably.

 

[nohra]

I will be in line on next week camping out to pick up 2 on the 20th. Should be a lot of fun.

I hear the real fun starts when everyone starts a bonfire with their outdated iPhone 5's and starts singing Kum-baaaaaaaa-ya...