Do Microsoft stores help ppl with out of warranty phones?

[bo_woods]

Have you went to the Microsoft store and got good help with a phone that was no longer in warranty?

 

[xandros9]

Re: Does the Microsoft store help ppl with out of warranty phones?

For money probably.

 

[bo_woods]

Has anybody gone into a Microsoft store and still been helped despite having an out of warranty Lumia device??

 

[vineet_vpns12]

Nokia did it for out of warranty phone with a small fee.
As MS is now the owner, hoping they are continuing the trend by charging a small fee.

 

[RumoredNow]

Moved to more appropriate area... Correct me if I'm wrong, but this seems more general than immediate need, yes?

 

[bo_woods]

Moved to more appropriate area... Correct me if I'm wrong, but this seems more general than immediate need, yes?

Yes, you're correct. Sorry, it is more indeed more general

 

[bo_woods]

So has anybody been helped at an MS store with an out of warranty device?

 

[xandros9]

I don't really see why they won't repair or replace a damaged device for a likely hefty fee. It'll probably vary depending on location, who's working there, etc.

 

[bo_woods]

I don't really see why they won't repair or replace a damaged device for a likely hefty fee. It'll probably vary depending on location, who's working there, etc.

I wasn't exactly speaking of getting a repair from damage. I was speaking more along the lines of defect, such as a 1520 that is all of a sudden having ghost taps, or an ICON with a camera that wont turn on, 830 with an in & out speaker, etc.

 

[Dusteater]

I'd like to know as well, have a 1020 with bad USB port. Was going to throw it out.

 

[xandros9]

I wasn't exactly speaking of getting a repair from damage. I was speaking more along the lines of defect, such as a 1520 that is all of a sudden having ghost taps, or an ICON with a camera that wont turn on, 830 with an in & out speaker, etc.

I'm thinking that will really depend on who you speak to. I'd give them a call or something, although defects past the warranty period probably isn't fair game for a free repair. Might get lucky though.

 

[T_W_T9500]

Me too, mine has a SIM defect

 

[Curtieson]

I'd like to know as well, have a 1020 with bad USB port. Was going to throw it out.

Get a wireless charging back for it, cheap work around. Worst case, the screen is worth maybe $50.

My sister has a 1020 with a broken screen. She lived 10 miles from a store when she bought it but moved and is now about 3 hrs away so she couldn't go in but called instead. They wouldn't fix or replace it with a 1020, they said she could have an 830 as her replacement device but no thanks.

Told her to just wait till fall and get whatever flagship is released. Bought a 635 to hold her over.

 

[Guytronic]

Based on my last experience with Microsoft and devices with valid warranties.

Microsoft is having a tough time helping people with warranties.

 

[bo_woods]

That's sad