Just to be clear…
This is a fan based News and Discussion site. It is in no way run by Microsoft, Lumia or any developer.
This sort of contact is ALWAYS a scam. Microsoft never contacts you to tell you about a virus by popup, phone call, email, etc. Never reply to these contacts. They are waiting to remote into your computer, hold it hostage and scare you into paying. They will attempt to steal as much information as they can to perpetrate identity theft and if you give a payment method they will quickly drain your account or exhaust available credit on your card.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see
this link for instructions on how to join Windows Central.