These days many companies get down talked by customers who had 1 bad experience with the device. ALL COMPANIES HAVE QUALITY CONTROL ISSUES. I was recently an Android owner and about a year before that I was an iphone owner. On the forums people complain alot about HTC and Samsung. Samsung get more positive press simply becasuse they are in bed with Google when it comes to flagship devices. So of course they aren't going to get as much good press. HTC is not a bad company at all though. They make quality feeling devies. This is subjective though. Some people like more substantial feeling devices, while others like feather weight devices. People who complain about a phone being too heavy make me laugh because it's not like your muscles are bulging from holding it up or anything. if so, you need to hit the gym or see a physician.
Now, HTC devices like other OEM devices aren't much different in design from each other. Most are candy bar model round edges, now include some type of curvature. HTC screens are what I like though. for the most part. I find Samsung screen to be good as well, but they have a different look that in my eyes, aren't as good as HTC, but again this is subjective.
A while ago the HTC CEO made a statement about producing less phones in order to focus on the phone they already have out and the phone that are coming out. Ya know, so they can spread their resources out more efficiently. I'm not sure if this includes the development of windows phones as well, but we'll see.
We all complain about X company not doing this that and the other, but we are at our desks typing away instead of running our own companies. I mean, we really can't complain much. We can complain some, but we really don't know what efforts go on behid corportate doors. All I know is WOW, it's 2012 and we have some AMAZING capabilities on things that sit in the palm of our hands. Us WP7.5 user may not be keeping up with the Androids as far as functionality goes, but we are almost there. WP8 drops, we can bet they more people will flock. Spec alone gets people's attention. Once they see how much more capable it will be, I think with a year WP market share could rise a bit. At least I'm hoping.