Expansys 640 xl comes with warranty?

[cane prevost1]

Does the Expansys 640 xl come with a full factory warranty?

 

[SteelSteve]

Just got off a live chat with Microsoft Tech support to answer this question. Apparently the phone comes with a 1 year manufacturers warranty, however when I asked where to register the device I was told Microsoft does not register phones. Not sure how they determine when your year is up. I would guess keep all e-mails from Expansys to prove when the device was purchased.

 

[Woodman1914]

Just got off a live chat with Microsoft Tech support to answer this question. Apparently the phone comes with a 1 year manufacturers warranty, however when I asked where to register the device I was told Microsoft does not register phones. Not sure how they determine when your year is up. I would guess keep all e-mails from Expansys to prove when the device was purchased.

Thanks for checking with Microsoft, I assumed because this was an international/Chinese version there would be no warranty in the USA. I'm curious how good the warranty support will actually be, but at least it provides some degree of peace-of-mind.

WW

 

[SteelSteve]

Woodman, I'm in the same boat you are having the international / Chinese version but living in the states. I may have to go back to Microsoft as all I told them originally was that I had purchased the phone from an online vendor (in my case ebay). I don't see why the international version would not be covered though as they are still brand new and still Microsoft.

 

[cane prevost1]

Expanses says they cover with an in house 6 month warranty. They didn't say anything about manufacturer warranty though.

 

[Woodman1914]

Updated: 6-month warranty in writing here, paragraph 2.4: Terms and Conditions - Expansys USA

WW

 

[cane prevost1]

It is there in writing in the terms and conditions under warranty. 6 months.
"EXPANSYS USA will facilitate the warranty procedure for the customer for 6 months from the date of sale." Expansys rep says this is a 6 month in house warranty.

 

[Woodman1914]

It is there in writing in the terms and conditions under warranty. 6 months.
"EXPANSYS USA will facilitate the warranty procedure for the customer for 6 months from the date of sale." Expansys rep says this is a 6 month in house warranty.

Sorry, I missed it, I do see it in paragraph 2.4. Thanks.

WW

 

[cane prevost1]

From the rep- Warranty is serviced through Expansys per our terms and conditions. Standard coverage is 6 months, but we also offer an extended service plan that bumps that up to 18 months for $24.99.

 

[oldpueblo]

Having just had a 930 repaired via them I can vouch for their 6 month warranty and that they stood behind it. My 930 was a non-US variant and at around 5 months it developed a screen issue. I called them and they set up the RMA and took care of it, I get it back Monday! I recommend you buy the extra warranty since there is no other recourse for a non-US phone in the US. MS stores won't touch them, can't register them for repairs and ship them overseas, etc.