If you bought the phone from Fido unfortunately I wouldn't count on being able to get it unlocked. What I'm hearing from Fido right now is that they are not able to unlock ANY Nokia Lumia phones right now due to a "systems" issue. Apparently their automated system is giving them an error anytime they try to look up an unlock code for any Lumia phone so they have to find the code manualy, which takes their back office people 6-8 weeks. They tried to blame Nokia at first saying Nokia didn't provide them an unlock code for my phone, but when I was able to get Nokia to confirm that they did in fact ship an unlock code to Rogers with the phone, Fido finally coughed up the real reason. I'm hoping some follow up from the Nokia account mgr for Rogers / Fido might help finally get this "systems issue" fixed, as apparently its been this way for weeks.