From 50GB plan to Premium

[Jacob Cars]

Last night I upgraded my 50GB One drive plan ($1.99 per month) to Premium with 1 TB storage ($69.99 per year). When I visit Manage my Plans, I still see both plans, the 50GB and the Premium and both are scheduled to charge my credit cards. I thought when I upgraded it, it'll automatically embed the 50GB plan so I don't need to continue paying the $1.99 per month. Apparently, the system is asking to stop recurring scheduled charges but it'll cancell the plan. What do I need to do? If I cancel the 50 GB will I lost my files? Please advice

 

[Chintan Gohel]

Last night I upgraded my 50GB One drive plan ($1.99 per month) to Premium with 1 TB storage ($69.99 per year). When I visit Manage my Plans, I still see both plans, the 50GB and the Premium and both are scheduled to charge my credit cards. I thought when I upgraded it, it'll automatically embed the 50GB plan so I don't need to continue paying the $1.99 per month. Apparently, the system is asking to stop recurring scheduled charges but it'll cancell the plan. What do I need to do? If I cancel the 50 GB will I lost my files? Please advice

Best to sort this out with MS customer care under the onedrive section

But if you cancel the 50GB plan, your files won't be lost since you have the 1TB plan which you have paid for

 

[Jacob Cars]

Thank you Chintan for your response. I actually sent an email to MS Customer Care but I haven't received any answer yet. That's why I decided to post in this forum. Thank you again.

 

[Chintan Gohel]

Thank you Chintan for your response. I actually sent an email to MS Customer Care but I haven't received any answer yet. That's why I decided to post in this forum. Thank you again.

try the chat service, they are faster and immediate