Frozen Free Fall - synchronization?

[PatBadAzz]

Hi guys,

I play the Game "Frozen Free Fall" and I like it but I have some problems and I hope you can help me.

In the normal case, my savegame should still synchronize, like on my Surface 2, right?
On my Nokia Lumia 930 I'm still in level 5... on my Surface 2 I'm on Level 258.
What am I doing wrong? What should I do, to get my savegame on my Nokia Lumia 930?

BR,
PatBadAzz

 

[hopmedic]

Have you contacted the developer? That's the first step I'd take.

 

[PatBadAzz]

Good idea but how should I contact "Disney"?

 

[hopmedic]

Good idea but how should I contact "Disney"?

One of the app requirements is "An app must include the app name, version information, and technical support contact information that are easily discoverable."
5.6.1 - Technical support information

From Technical certification requirements for Windows Phone
At the bottom of the page.