Full House Poker is broken--please give me a link to contact for support

[Laura Knotek]

I've been running the Full House Poker Game for 3 months now, and I love it. http://www.windowsphone.com/en-US/apps/c72fc606-ca34-e011-854c-00237de2db9e

It suddenly stopped working. I've already tried uninstalling and reinstalling it.

I do not see any email address or link to a website to contact support. How do I get in touch with the developer to get this fixed or to get a refund?

If anyone knows, please advise.

Thanks in advance.

 

[Laura Knotek]

The developer is Microsoft Studios, but I cannot find any way to contact them.

Sent from my Lumia 900 using Board Express

 

[anodynamic]

The WP7 port was made by Krome Studios.

Tried it on my phone and it seems to work fine, so if it's something in the online/avatar bit it doesn't seem to be globally broken.

 

[Laura Knotek]

The WP7 port was made by Krome Studios.

Tried it on my phone and it seems to work fine, so if it's something in the online/avatar bit it doesn't seem to be globally broken.

Thank you.

When I said "broken", it really is broken for me. I open Xbox Live on my device, tap on Full House Poker, and the start screen pops up. Then it just closes and goes back to my Xbox Live game collection.

 

[Duvi]

Try re-installing the app. Tested and works for me.

 

[Laura Knotek]

Try re-installing the app. Tested and works for me.

I already tried that, prior to posting in the forums.

Developer has been contacted.

 

[anodynamic]

While you're waiting, you could try to change something on your avatar and see if that knocks something loose.

 

[Laura Knotek]

While you're waiting, you could try to change something on your avatar and see if that knocks something loose.

Changing avatar didn't help. I had not changed my avatar in months previously. My other games still work.

I have a free account, so the avatar changes are pretty limited anyway.

 

[Laura Knotek]

I ended up not doing anything, but the game started working again. I have no idea what was buggy, but it's fine now.

Sent from my Lumia 900 using Board Express