They arent charging him for repairs. They are sending him a brand new console, so they are putting a hold on his account until they get the broken one back.
If he sent it in for repairs it would take at least two weeks (he sends it in, they fix it, and send it back). They gave him an option of basically overnighting a brand new console and putting a hold on his account (btw never do this with debit cards only credit cards.) until they get the broken one back (just incase he is scamming them.)
That's not what it was - they were going to send one by courier which could take 3-5 days the courier would then give me the packaging in order for me to call another courier to come and pick it up. The point I made to him is when they had the problem with the 360's getting the RROD the same courier that dropped the new one off took the faulty one away. What rang alarm bells for me was the fact they were going to "Hold" that ?500 until my old unit was verified it was faulty - in my head that's ?500 taken over the phone then on the Saturday the replacement wouldn't arrive until the Friday at the latest which would also mean losing a days money at work - I then have to arrange a courier that if lucky I get to come on the Monday which also means losing another days money at working waiting for the pickup - that then takes 3-5 days to reach MS support so that's the following Friday at the latest. The following week its Christmas meaning no one would be there to check the fault due to the Christmas break. Give it a few more working days if they work in between Christmas and New Year and that's ?500 out of my account for between 3 and 4 weeks due to it probably taking a couple of days for the bank to transfer the money back. That's just not acceptable to me for a new console that hadn't even had 24 hours of use.