Groove music broken

[ewgoforth]

Hi,

It appears that Groove music updated today on my 950. I've also seen it gets stuck on the updating collection screen for over 5 minutes. Is there a way to roll back the update? Any way to fix it. Hours after I first tried to go into it today it's still broken.

I've been able to play music on my SD card by browsing to it in file explorer. If I look at my songs, albums, etc. Groove tells me that I need to add some music even though I have gigs and gigs of music on my sd card.

Eric

 

[Timothy Rearick]

I have the same problem on a new Idol 4S. Any suggestions?

 

[ewgoforth]

I tried turning off my phone, ejecting my sd card and starting groove (so all my music was gone). It didn't help.

I put back in my sd card and it was the same as before.

 

[Trunks123]

I am facing that issue too . From RS2 builds

 

[HaibaneReki]

sometimes moving the music files to a different folder using explorer IN PHONE helps. Permissions issue maybe?

 

[ClassicD]

sign out then sign back in?

or just stay signed out.

 

[lord_tizzle]

Just got idol S4 2 days ago. Groove updated last night. Been stuck all day. Please have a fix soon.

 

[anon(50597)]

Mine updated on the 23rd.
No issues on my unlocked Idol4s.

Sent from my Alcatel Idol 4S

 

[TennisGuy45]

My groove has been updated but the same issue that has been there for months remains.

Groove will crash if you try to look up by "Artist".

 

[jeffwacko]

Just got off the phone with Xbox support for over an hour. It's a technical issue on their end with nothing we can really do in the mean time until it's fixed. I have found if you open a song from onedrive or your local files, it will play and allow you to access your setting, etc. But streaming and such will still not work.

 

[jeffwacko]

Also, it seems to be happening mostly to HP elites x3's and Lumia 950s, according to what the girl on the phone said she was seeing in her reports.