help. lumia 920 wont shut off

[graigsmith]

ok. it's stuck on the shut off screen. it says slide down to power. off. and the slide down part is all the way at the bottom of the screen.

i have tried holding down the power button to no avail. and it's just stuck.

edit. oh i figured it out.
hold down power and volume down and it reset.

 

[lordofthereef]

Sounds like your phone locked on you. That is an issue many have had.

 

[brmiller1976]

"Many" haven't had it. This is the first I've read of it (and incidentally, the reboot sequence is the same on WP 7.5 as well, for those still on Mango).

 

[prjkthack]

Hold the volume down button, and hold the power button until the phone vibrates and reboots. This will force the phone to reboot.

 

[lordofthereef]

"Many" haven't had it. This is the first I've read of it (and incidentally, the reboot sequence is the same on WP 7.5 as well, for those still on Mango).

do a google search. Its all over the place. The fact that this is the first you've read of it means very little...

 

[Greg Hanson]

Phone was frozen on a call, first time ever, holding the power button (thought it might work) down for more than 10 seconds did nothing.
Thanks for the tip Holding the volume down & power for about 10 seconds did work.:smile:

 

[Linusdl LMa]

Great ! thanks so much !
I had the same problem, an App (timer) froze the phone and got to the slide to turn off and it wouldn't shut down...

Now with the Volume (upper keys) and power the following key it resets and everything Ok
:smile:

 

[orangebalaji]

superb man ur genius