Hey Cortana not available in Denim update, why?

[Jacques7]

Hey Cortana not available in Denim update

Hey guys!

I have a Lumia 1520 which I got on eBay on a clearance sale, anyways the phone came sealed and all that, turned it on and updated up to Demin, got Cortana enabled BUT according to MS due to phone specs it should be ready for "Hey Cortana!" command, I've looked into it and it appears that option should be under settings, however (and sadly for me) I don't have that option in settings, have tried the following:
* Soft reset (not working)
* Change Region+Language from US to UK and vice versa (doesn't work either)
* Posted on MS community a while ago (no one replied)

So I truly hope someone here can give a little help on this issue please? I got SS on everything in case you doubt me :grincry:

 

[M0t0M0t0]

Re: Hey Cortana not available in Denim update

That's strange - I do have the Hey Cortana (although I turned it off). Unfortunately, my old 1520 fell on a tile floor (and that screen is super cracked). I just ordered one on ebay as well - should be here today. (NOTE: I am using a Lumia 640 for $29 bucks - and I may not have paid the $175 for the 1520 because this 640 is just as fast, although I miss the bring screen). Once I get the one from ebay today, I will do the updates and see if I have it)

 

[Jacques7]

Re: Hey Cortana not available in Denim update

Well i couldn't give up the gorgeous screen so that's why I got the 1520... Still not able to use Hey Cortana though :crying: