Hi, I have a lumia 535 and the software is windows 10 preview.

[CaroliineMoniiz]

Hi, I have the Microsoft Lumia 535 and the software is Windows 10 preview, i already have the windows 10 preview for a while and, I reset my phone today because some apps wouldnt open so i reset it. It takes a little while to reset but then it completes the reset but when it completes reseting, the phone shows a sad smiley and after 5 seconds it turns off and then it turns on and it always does the same thing. Please help me, what should I do?

Thankyou for your attention

 

[ven07]

First thing, is the phone charged? Second do a soft reset (press and hold the volume and power button at the same time until the phone vibrates, then let go)

Keep us updated

 

[CaroliineMoniiz]

Yes it is charged, already tried that and it ust goes straight to the reset

 

[ven07]

Download the windows phone recovery tool (google/bing search for it) and use it to downgrade back to 8.1 The program is fairly simple, so you can just follow whatever is on the screen Stay calm and don't panic

 

[CaroliineMoniiz]

I directly downloaded the windows recovery tool from microsft site and when the windows recovery tool runs it says hash value error, dont know what to do, help me Ven07

 

[ven07]

http://forums.windowscentral.com/wi...r-installing-windows-phone-recovery-tool.html

Download the file again There is also a program called Lumia Recovery Tool

 

[CaroliineMoniiz]

I have downloaded it several times and it still says the same thing, ready tried it on my other computer but still the same error, tried lumia recovery tool and it also didnt work...

 

[ven07]

Ok remove all of the previous installer files from your laptop or pc, reboot the laptop/pc and try the download again

Got a blue screen of death installing Windows 10 Mobile? Here's the fix! | Windows Central

 

[CaroliineMoniiz]

Still doesnt work...

 

[ven07]

Can we get a screenshot of the hash code? windows 7 pc?

 

[CaroliineMoniiz]

Yeah ill send it just wait a moment. Windows 8.1 pc

 

[CaroliineMoniiz]

I cant add a image dont know why

 

[CaroliineMoniiz]

Ill just opt for the url image

 

[CaroliineMoniiz]

 

[CaroliineMoniiz]

My phone wont work ever again, isnt it?

 

[Ed Boland]

Make sure your PC has all the latest updates before trying to download and install this recovery tool. Like Ven mentioned, remove all instances of this program first, then go to windows update, and make sure you install all updates including optional ones, reboot computer, check for updates again, repeat, then once your sure you have all the latest updates for your PC, then try downloading the recovery tool again.

http://go.microsoft.com/fwlink/?LinkID=525569

 

[CaroliineMoniiz]

I have another pc that is windows 7 vista, and windows recovery tool or lumia recovery tool doesnt work either

 

[Ed Boland]

Well, I've never had this problem myself, but here's something you could try if you're using a windows 8/8.1 PC. The important step, I think is to right click on the installer and "run as administrator".

Give it a try and let us know if you're able to finally get this installed and working.

 

[CaroliineMoniiz]

Already tried that a few days ago, but ill try that again, thankyou very much for helping me
Ill get in touch with you later

 

[CaroliineMoniiz]

Hey, I already installed the windows recovery tool and its working but it doesnt connect to my phone it sais that my phone could not be found