How can I file a complaint against MS?

[rhapdog]

Not a law here in the UK. What Roku do, to test the charge card (odd, but they do it) is to charge one penny to the card then refund it (I know of no other examples of companies doing such tests in the UK). There is no need to keep the money. I wonder why MS do? Also, no charge to set up a child login on Netflix (at least in the UK). MS seem to be making things up as they go along, unless there are special rules for MS.

I can see there is some kind of law applying to US citizens, but not to most people. Also, I don't believe the law requires MS to keep any money, as I demonstrated Roku manage to avoid keeping anything. That law does not explain MS's practice of charging.

Microsoft is based in the US. They are required to follow US law.

Additionally, the law specifically covers accounts where records are kept on a server located in the United States. If the user that records are kept on lives in a different country, it doesn't matter. The records are in the US and the company resides in the US, so it falls under US law. If ou don't like it, set up Ubuntu and bye-bye.

Microsoft also doesn't keep anything. Everything they collect for this fee goes to a special fund for helping missing and exploited children. If you've got a problem with helping children, then you're going to have problems with a lot of people, I imagine.

You can always do what I do. My children aren't allowed to have their own accounts or email addresses or anything until they are old enough to do so. Problem solved.

 

[DavidinCT]

Hmmm.... Windows 10 allowed you to SKIP a Microsoft/Hotmail account on install/Upgrade (I have installed 10 from a upgrade and a formatted drive). You ONLY need a Microsoft account with a CC if you plan on buying apps from the store.

Newer versions of 8.1 FORCED you to use a Microsoft account (I installed it about 2 weeks ago to a WMC machine and there was NO WAY to by pass it)

Donation ? Really ? Trust me I am a cheap person (crap I'll admit it), in no place on install of Windows 8.1 or Windows 10, home or Pro, did it ask for a donation of any type. If there was, you would of seen me yelling on here about it, 0.0001 or 0.05....

 

[AndyCalling]

Microsoft is based in the US. They are required to follow US law.

Additionally, the law specifically covers accounts where records are kept on a server located in the United States. If the user that records are kept on lives in a different country, it doesn't matter. The records are in the US and the company resides in the US, so it falls under US law. If ou don't like it, set up Ubuntu and bye-bye.

Microsoft also doesn't keep anything. Everything they collect for this fee goes to a special fund for helping missing and exploited children. If you've got a problem with helping children, then you're going to have problems with a lot of people, I imagine.

You can always do what I do. My children aren't allowed to have their own accounts or email addresses or anything until they are old enough to do so. Problem solved.

I have no problem because I am not a child so no charge for me. I think this is more of a principal thing than a finance thing, but I did mention that before. Personally I think all charities should be banned as they are often nothing but a business with pretty dodgy tactics and a tendency to funnel money into pinstriped pockets and end up taking proportionately more money from the poorer donors than the rich. If it is a worth while cause, it should come from central taxation. Charities are just an excuse for the wealthy and an industry in themselves. Oh, and a nice route to tax breaks for the 'donating' company usually.

Roku is a US company, as is Netflix, and they don't feel the need to fleece. Clearly this is a special interpretation of the law for MS then?

 

[jojoe42]

So, in summary OP do some research before jumping on the forums and complaining. I clearly remember on my upgrade screen I was given the option to continue with my MS account or switch to a local account, of which from there I can create additional accounts under parental controls, as always, in the control panel/settings app. No $0.50 required no matter how scroogey you want to be

 

[Richard Culverhouse]

All I missing something? I installed windows 10 on the family pc and set up 3 adult accounts and 2 child accounts. I did not get asked for anything.
I later added another child account. I am in the UK and have had my Microsoft account for a fair few years now.
What is this condition for getting charged? Something to do with those fake windows 10 installations...?

Edit: Typos

 

[hrudu]

Microsoft is based in the US. They are required to follow US law.

Additionally, the law specifically covers accounts where records are kept on a server located in the United States. If the user that records are kept on lives in a different country, it doesn't matter. The records are in the US and the company resides in the US, so it falls under US law. If ou don't like it, set up Ubuntu and bye-bye.

Microsoft also doesn't keep anything. Everything they collect for this fee goes to a special fund for helping missing and exploited children. If you've got a problem with helping children, then you're going to have problems with a lot of people, I imagine.

You can always do what I do. My children aren't allowed to have their own accounts or email addresses or anything until they are old enough to do so. Problem solved.

Wow, this dude is still talking about the 50cents...after almost 1800 posts? LOL

By submitting your CC# MS will have all info's about the user dude, capisco?

If MS want to help, just give parents the options! They can do it if they want.

Again dude, it is not about protection or helping and stop being hypocritical!!!

Oh, and other parents complain too!
http://answers.microsoft.com/en-us/...ndows-10/a30da38b-fb87-498b-800c-bd4500da782e


BTW, the new thread title sucks!

 

[a5cent]

BTW, the new thread title sucks!

You're welcome. I did my best to retain that property of the original title

 

[pdaneophyte]

And then there is google which skipped this law compliance by not making possible for any child under 13 to make an account. So ALL android phone & gmail users are purportedly over 13 years old. Make that what you will.

 

[Charles Brown8]

Lol this will be short... Heck of a thread over 2 quarters u can't buy a pepsi cola or a burger from mcdonalds with. Was your computer donated to you? Crazy...

 

[gwinegarden]

People, here, have used up more than 50 cents worth of their time complaining about it.