How can I fix a crashing blue scree on my Lumia Icon?

[Daniel van Geet]

lumia Icon, crashing blue screen PLEASE HELP

Hi,

Last week I decided to update my lumia Icon to build 10149. As soon as the phone was update the new build 10166 launched. I tried to updated that through the settings app, I started the installation process and after some time the Icon gave a blue screen.

I left the phone at the blue screen for a few minutes till I decided to give it a hard reset (power+volume down), this is where the problem started.

After the hard reset the phone turned off, and turned on again, the Nokia logo popped up and it went to the blue screen. The blue screen, however, crased after 2-5 seconds and it went back to the nokia logo.

Now every time I try to turn on my phone, it gets into this continious loop:
Nokia logo --> blue screen (crash) --> Nokia logo --> blue screen (crash)
until the battery runs out, that's the only way it stops.

I think that it's not possible to repair this device sine I can't even connect it to the computer for longer than 5 seconds or do anything with the device itself..

Does anyone have a solution or the same problem?

Thanks!

 

[MDK22]

Re: lumia Icon, crashing blue screen PLEASE HELP

SOLUTION : Hard Reset using the button combo (search for it)

go back to Windows 8 latest build

THEN, download Windows Insider, then latest Win10 build.

I'm in the process of downloading Win10 build, NOW ... after following these instructions.

 

[anon(7901790)]

Re: lumia Icon, crashing blue screen PLEASE HELP

Here are the instructions for doing a hard reset.

Nokia Lumia Icon | Verizon Wireless