anon(7901790)
New member
I'm still on 10166 and I THINK I've narrowed the loading loop problem down. I started getting it again last night and decided to try something different. I don't think it has anything to do with the amount of tiles on your start screen, or having folders on your start screen.
I think it is because of the background image. While stuck in a loading loop I switched to background image none and then did a soft reset. It immediately went to my start screen. It worked reliably all night and this morning. That is until I tried setting it to a back ground image; then it immediately went into the loading loop. I then reverted to no image did a soft reset and it booted to my start screen with no problems.
How do I report this to Microsoft?
I think it is because of the background image. While stuck in a loading loop I switched to background image none and then did a soft reset. It immediately went to my start screen. It worked reliably all night and this morning. That is until I tried setting it to a back ground image; then it immediately went into the loading loop. I then reverted to no image did a soft reset and it booted to my start screen with no problems.
How do I report this to Microsoft?