Posting in the proper forum now that I'm logged in so that I can get email replies + added a bit more detail. Sorry!
My phone is a Nokia Lumia Icon running Windows 10. My work email is an exchange server account through Microsoft 365. It requires me to change my password every 90 days, but I have no ability to change it on my phone for some reason. It's changed online and on my mail app on my desktop, but it only ever gives me "fix" or "dismiss" when it tells me my settings are out of date, but neither of those buttons does anything.
Since I couldn't seem to get it to work, I deleted the account from my list and thought I'd re-add it, but when I go to re-add it, my phone tells me that the account already exists, even though it's not in the list of accounts on my phone. (And it still shows up under the mail accounts when I'm using the "manage my accounts" screen in the outlook mail app itself, but I can't seem to do anything with it there either.) So now I'm really stuck.
Why is this so hard? How can I get my email back on my phone and be able to change the password whenever I need to? I'm allowed by the IT department with my work to change this stuff on my own, and have no problems on any of my other computers, only with the phone.
My phone is a Nokia Lumia Icon running Windows 10. My work email is an exchange server account through Microsoft 365. It requires me to change my password every 90 days, but I have no ability to change it on my phone for some reason. It's changed online and on my mail app on my desktop, but it only ever gives me "fix" or "dismiss" when it tells me my settings are out of date, but neither of those buttons does anything.
Since I couldn't seem to get it to work, I deleted the account from my list and thought I'd re-add it, but when I go to re-add it, my phone tells me that the account already exists, even though it's not in the list of accounts on my phone. (And it still shows up under the mail accounts when I'm using the "manage my accounts" screen in the outlook mail app itself, but I can't seem to do anything with it there either.) So now I'm really stuck.
Why is this so hard? How can I get my email back on my phone and be able to change the password whenever I need to? I'm allowed by the IT department with my work to change this stuff on my own, and have no problems on any of my other computers, only with the phone.