How to get into PC suite Mode

[sai534]

HI guys how to get into pc suite mode with lumia .
Me trying to update but i need to get in pc suite mode how can i get into pc suite mode

below is that image ..help neede guys

 

[Corepc]

Plug phone into PC, close down windows phone app (which I see you have running)

From Product Support Tool - Try File Open Product and then select from list. If you Phone is not listed (RM-XXX) then you need to update NCS suite.

 

[sai534]

Plug phone into PC, close down windows phone app (which I see you have running)

From Product Support Tool - Try File Open Product and then select from list. If you Phone is not listed (RM-XXX) then you need to update NCS suite.

I tired what u said but i get the following screen ...can u tell me where i went wrong

 

[Corepc]

Have you tried a different USB port on your PC and see if that make a difference. And are you login in has CareSuite External.