- Nov 17, 2012
- 3
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My 7 day old Blue Unlocked(India) HTC 8X just died on its own while it was kept in the pocket. Had gone out to lunch on Saturday and had kept the mobile in my pocket and when I exited the restaurant I noticed that the phone was dead. I didn't think much of it and thought the battery must have died but when I reached home I realized that the phone was not charging, not being detected by the computer, and even the volume down plus power button reset combination was not working
I called up HTC customer care and they told me to visit a Service Centre and get the phone replaced as it was within the 14 day replacement period but as Sunday was a holiday had to wait till Monday to visit the Service Centre.The Service Centre people were pretty helpful and gave me a Dead On Arrival Certificate without much questioning and now I have to go the shop I bought the phone from today to get the phone replaced. Hope it all goes smooth.
So the HTC service was quite smooth but the question is why did a 7 day old phone randomly die on its own? makes me question the quality of the product.....But on the other hand I am completely happy with the 8X and love it to the core so just wish this is a one-off incident. Has anybody else experienced such an issue?
I called up HTC customer care and they told me to visit a Service Centre and get the phone replaced as it was within the 14 day replacement period but as Sunday was a holiday had to wait till Monday to visit the Service Centre.The Service Centre people were pretty helpful and gave me a Dead On Arrival Certificate without much questioning and now I have to go the shop I bought the phone from today to get the phone replaced. Hope it all goes smooth.
So the HTC service was quite smooth but the question is why did a 7 day old phone randomly die on its own? makes me question the quality of the product.....But on the other hand I am completely happy with the 8X and love it to the core so just wish this is a one-off incident. Has anybody else experienced such an issue?