I can't get my files to back up, what am I doing wrong?

[WPCentral Question]

i can't get my files to back up, what am I doing wrong

I am trying to back up my phone so that I can reset my phone to correct my Microsoft e-mail address.

 

[ven07]

Re: i can't get my files to back up, what am I doing wrong

So how do you know you can't backup? screenshot please