I cant send or recieve emoticons on my windows lumia 520

[WPCentral Question]

hi
I hav a frustrating problem with my nokia Lumia 520; basically when I go to use the messaging function on my nokia Lumia 520 I cant send or receive emoticons either me sending them to someone or them trying to end them back they come up as a question mark when trying to send or receive the coloured smily faces button please help

scott