i cant sign into my microsoft account?

[Windows Central Question]

I have just bought a brand new HTC 8x phone. It has already been setup. After that i wanted to sign into my microsoft account to access the wp store but i can't. It says "we're having a problem with signing in. Make sure you have good reception. If you do, the problem may be a the other end. Wait a little while and try again". I've been trying to sign in for 4 days now. I've tried using both my wi-fi at home and using my phone internet, but it still doesn't work. How do i solve this problem? Is it the phone's problem? Plese help, i really can't do much without signing in.

 

[holdum333]

Hi Welcome to Windows Central! See if this helps! https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant
If you need more help, please join the forum!
http://forums.windowscentral.com/ask-question/310085-join-windows-central-community.html

 

[shmsnh]

I suggest doing a factory reset and setting it up yourself.