I have a blue screen with a sad face and cannot do anything with my phone, how can I fix it?

[Windows Central Question]

i have a blue screen with a sad face and cannot do anything with my phone

i have tried to work the on off / volume buttons together to no avail

 

[ven07]

Re: i have a blue screen with a sad face and cannot do anything with my phone

Download windows devices recovery tool, connect phone, select "phone not detected" and follow on screen prompts