Keyboards are in process of shipping

[ayejay0601]

On Verizon...still waiting. Got the voucher and the same msg abt end of Feb. Maybe they will give another $20 voucher and email me with end of Mar soon.

 

[GrayW0lf]

As noted in the other keyboard thread: Those waiting can always call to ask about the status of your order. The folks who answer the phone were nice when I called in. Give it a shot!

 

[trywithaustin]

I'm a Verizon customer. Got a mail saying my keyboard is shipping on mar 7th. Tracking details will be sent on request beginning the second week of march.

Posted via the WPC App for Android!

 

[clavecinist]

At this rate the keyboard will arrive at about the time I'm ready to sell it and move on. I know the keyboards are free, but this has been pretty awful. I would've gone with a Surface 2 if I'd known I'd be waiting this long.

 

[Digitalmediaphile]

I have spoken on the phone to Matt Rothchild.

1. The keyboards WILL work with the Verizon 2520’s

2. There is currently a bug where sometimes (he estimates one out of three times) where on waking from sleep, the keyboard does not work. The fix is to restart the 2520

I also have information on shipping/release of keyboards and have posted it at Nokia Lumia 2520 VZW Power Keyboard Update | Barbs Connected World

 

[GrayW0lf]

"If you have questions about this Offer, please call toll-free: 1.877.906.6542"

Call Nokia and ask about where your keyboard offer is at in processing. It does seem strange that there are folks still waiting. I can only assume that this is due to whatever delayed the shipments starting to happen a few weeks ago.

 

[canonuevo]

I sent all my paper work in the beginning of January. After about two weeks I emailed them weekly at nokiahelp@tictoc.com and they were kind enough to provide me an update. After about 5 weeks of week to week bugging them I finally got my tracking number and should be delivered tomorrow.

If you plan on emailing asking for an update, have you IMEI number ready.

 

[GrayW0lf]

I sent all my paper work in the beginning of January. After about two weeks I emailed them weekly at nokiahelp@tictoc.com and they were kind enough to provide me an update. After about 5 weeks of week to week bugging them I finally got my tracking number and should be delivered tomorrow.

If you plan on emailing asking for an update, have you IMEI number ready.

That's great news and an excellent tip for those who are still waiting and may be lacking information on their keyboard request. Thanks for sharing!!

 

[canonuevo]

That's great news and an excellent tip for those who are still waiting and may be lacking information on their keyboard request. Thanks for sharing!!

No problem. I hope everyone gets theirs soon.

 

[Mitch4949]

What a mess.

 

[GizmoEV]

What a mess.

That's what happens when the first batch of keyboards didn't meet spec and then what ever issue the Verizon version had. (1/3 of the time keyboard not working from post above.) It is strange that this issue wasn't in the AT&T model.

 

[Mitch4949]

After not being able to talk to anyone on the call. I left a msg and got an email that my keyboard would be sent on 3/7. Will post again on the 8th.

 

[kuau]

Still no KB for me either and I sent in the coupon the day of the initial announcement for the free KB.
Oh well by the time the KB ships I will probably be onto my next tablet lol

 

[Citizen X]

I sent all my paper work in the beginning of January. After about two weeks I emailed them weekly at nokiahelp@tictoc.com and they were kind enough to provide me an update. After about 5 weeks of week to week bugging them I finally got my tracking number and should be delivered tomorrow.

If you plan on emailing asking for an update, have you IMEI number ready.

Good. Hopefully you drove up Nokia's labor costs. WTF?! I mailed my stuff off in December and never contacted them. I got my keyboard as promised weeks ago.

 

[clavecinist]

Anybody else notice if you try to call you go straight to voicemail now?

 

[maxavier]

It is because you have AT&T IMEI number.

The people accepting the mail and answering the calls aren't the people determining if you get your keyboard or not. They ship it off to Nokia and then Nokia gives them a list to give to the warehouse. I'm pretty sure they are just contracted out by Nokia to handle this stuff. When I went to their office there was no indication that the company was even affiliated with Nokia. As far as I can tell it's just some promotional company with nice employees located in Dallas.

 

[JaimitoFrog]

Anybody else notice if you try to call you go straight to voicemail now?

what does the voicemail greeting say, if anything?

 

[GenghisKhent]

FWIW, I emailed nokiahelp@tictoc.com and supplied my IMEI. No reply after several days.

 

[clavecinist]

I did the same, and received a response this morning that Verizon keyboards began shipping yesterday.

 

[GenghisKhent]

I did the same, and received a response this morning that Verizon keyboards began shipping yesterday.

Same here. Verizon 2520. Shipped March 5 from Mesquite, Texas, and supposed to arrive Friday, though with USPS, could be early next week..