Laptop never shuts down or restarts after Windows 10 upgrade.

[Arlan Henry]

Whenever I hit restart or attempt to shutdown my system, it proceeds to show me the blue "Restarting" or "Shutting down" screen with the white dots going round in a circle and NEVER shuts down.

I have no problems letting the system sleep or hibernate but restarting or shutting down doesn't work. I have to resort to long pressing the power button.

Does anyone else have this problem or a fix?

 

[ven07]

Close off any open programs you might have and then hit shutdown. If it goes to the shut down screen and tells you that some programs are preventing shut down, force the shut down

 

[Arlan Henry]

Thanks. That worked.

PS: It wasn't working even when pressing the "Force Restart/Shutdown" key. Closing open programs worked better.

 

[ven07]

Thanks. That worked.

PS: It wasn't working even when pressing the "Force Restart/Shutdown" key. Closing open programs worked better.

Worked for me a few times, but now I just make sure everything is closed as I don't want to risk losing any data