Lara Croft Go Level Not Loading

[Joshua Jackson]

For some reason, Lara Croft GO isn't loading the A Narrow Escape level, on my Windows 10 Mobile phone.
Can anyone verify that is does load (on any Windows phone)?
JJ

 

[Joshua Jackson]

I installed Lara Croft GO, on my desktop, and A Narrow Escape would load.
I've uninstalled, from my phone, and re-installed.
The problem persists.

I did get a response, from Square-Enix Montreal, but it wasn't helpful.
The first response thought I was talking about a sound issue (which I wasn't).
The second response simply thanked me for giving more information.
JJ