Live folders - Unable to use on Lumia 620 WP 8.1

[Rymo_17]

So yeah. The new Live Folders in WP 8.1 look awesome. A great feature that iOS and Android had that finally made its way to Windows Phone. If only I could use it. Updated my phone and the damn things don't work. I try to drag two tiles over each other and all i get is the two swapping places. Help!

Lumia 620 with O2 UK. fully updated to Cyan.

 

[lordsnow]

I don't really know how to help. My mom have a 620 and it the live folders work normally.
It could sound stupi, but maybe a soft reset (or hard reset after) could solve the problem.

 

[svknet]

How to create Live Folders on Windows Phone 8.1 GDR1 | Windows Phone Central

After updating to Cyan, is phone updated with WP8.1 GDR1? I guess Live folders are available only with WP8.1 GDR1.

 

[dKp1977]

How to create Live Folders on Windows Phone 8.1 GDR1 | Windows Phone Central

After updating to Cyan, is phone updated with WP8.1 GDR1? I guess Live folders are available only with WP8.1 GDR1.

Exactly this. And GDR 1 is currently only available through the Preview for Developers program. So if you're on an official release, you'll have to wait until MS publishes GDR 1 officially too. Or join the DP program.