- Dec 9, 2013
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So, I know this will cause a flare and a debate, I understand both sides of the argument. That being said, here are my dealings with Nokia and why I believe they have a policy to abandon their early adopters - which is yet another reason why they have sunk to the bottom of relevancy over the past 10 years.
I went to purchase the Lumia 2520 on Dec 2nd. VZW store was out and said they'd get me one the next day. I said fine. As promised, they got me one the very next day. However, the free keyboard offer ends on the 2nd. I called the free keyboard offer support line and they, naturally, said too bad and to call Nokia. I emailed Nokia customer support thus:
Their response to that was:
Now, before you all yell at me that a deadline is a deadline (and I am fully aware that bending the rules may lead to an unfair slipper slope), let me just state for the record that when I asked how many 2520s VZW sold in total, the guy behind the counter said "four." You read that correct. The flagship Verizon store, located across from MSG/Penn Station on 34th Street in Manhattan, NYC sold four (4) tablets. On December 3rd, they sold one. I know, because they had to get me one and that was all they had.
Therefore, there is no "slipper slope" here. There is no windfall of potential Decemmber 3rd purchases here that if Nokia bent the rule, they would now have to shell out thousands of these things for free. This is simply not the case. To me, this is a stingy fledgling company with no concept of customer support and a policy of abandoning its early adopters. Plain and simple. If I were the company and saw an early adopter who got shafted into getting their product a day later, and there was no windfall of sales that I would have to bow to, there is no way I would let that customer down. They have let me down, and to be honest, I would never buy a Nokia again. I love the product, but I don't support companies that abandon their early adopters or any of their customers for that matter. Goodbye Nokia, you've officially lost your 3 billionth customer of the decade.
I went to purchase the Lumia 2520 on Dec 2nd. VZW store was out and said they'd get me one the next day. I said fine. As promised, they got me one the very next day. However, the free keyboard offer ends on the 2nd. I called the free keyboard offer support line and they, naturally, said too bad and to call Nokia. I emailed Nokia customer support thus:
Their response to that was:
Now, before you all yell at me that a deadline is a deadline (and I am fully aware that bending the rules may lead to an unfair slipper slope), let me just state for the record that when I asked how many 2520s VZW sold in total, the guy behind the counter said "four." You read that correct. The flagship Verizon store, located across from MSG/Penn Station on 34th Street in Manhattan, NYC sold four (4) tablets. On December 3rd, they sold one. I know, because they had to get me one and that was all they had.
Therefore, there is no "slipper slope" here. There is no windfall of potential Decemmber 3rd purchases here that if Nokia bent the rule, they would now have to shell out thousands of these things for free. This is simply not the case. To me, this is a stingy fledgling company with no concept of customer support and a policy of abandoning its early adopters. Plain and simple. If I were the company and saw an early adopter who got shafted into getting their product a day later, and there was no windfall of sales that I would have to bow to, there is no way I would let that customer down. They have let me down, and to be honest, I would never buy a Nokia again. I love the product, but I don't support companies that abandon their early adopters or any of their customers for that matter. Goodbye Nokia, you've officially lost your 3 billionth customer of the decade.
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