Lumia 620 is not recognised by Win 8.1 Laptop

[streifenleopard]

Hi
I just can't seem to find my Lumia 620 on my PC. I have no problems connecting my Lumia to my Laptop. It is being recognised and I can move data back and forth etc.
My PC however in the device manager lists only Nokia Lumia 620 (RM-846) marked with a yellow exclamation mark plus an unknown device also with a mark. It does not show at all in the file explorer.
I have tried to delete these entries hoping for automatic re-instalment of the relevant drivers but this did not work. I have also tried to use the Windows Phone desktop tool but I could not get it started. All this with various restarts and switching on/off-things.
I have tried to install the relevant drivers from various dubious internet sources but this proved to be to no avail.
How can I get this to work? I have had a couple of laptops on which my Lumia was instantly recognised.

 

[Fire 29]

Which OS your PC uses?

 

[streifenleopard]

Windows 8.1

 

[Fire 29]

Maybe the windows phone desktop app you used was for a different version of OS.I once used The same app but for the windows 7 for my Lumia 620.

 

[Harrie-S]

Looks driver related see below manual how you may fix it.
https://forums.windowscentral.com/e...-46D4-9382-81D23F455DB8-8_10_1&token=hAn1IQrE

If the phone could be connected before you also can try to set you laptop back to a date before the last hookup.
Or try it without SD card.

 

[Fire 29]

Looks driver related see below manual how you may fix it.
https://forums.windowscentral.com/e...-46D4-9382-81D23F455DB8-8_10_1&token=yMiyXrqT

If the phone could be connected before you also can try to set you laptop back to a date before the last hookup.
Or try it without SD card.

Hey, Harrie! Been looking all over for you!

 

[streifenleopard]

Thanks for your help.

Looks driver related see below manual how you may fix it.
Nokia Lumia 630 - Manage your SIMs - User Guide - Microsoft - UK

This links to "Nokia Lumia 630 - Manage your SIMs"?

If the phone could be connected before you also can try to set you laptop back to a date before the last hookup. Or try it without SD card.

I have set up a PC afresh. The phone worked ok with various Notebook models.

 

[Harrie-S]

Thanks for your help.

This links to "Nokia Lumia 630 - Manage your SIMs"?


I have set up a PC afresh. The phone worked ok with various Notebook models.

Sorry wrong link.
http://support.microsoft.com/kb/2749484

 

[streifenleopard]

Windows Phone 8 is not detected by your computer

I have tried all the suggested measures but it didn't help.

 

[Fire 29]

There is also one thing that is possible. But its a long shot. Sometimes the port or cable your using to connect the phone to the PC is either incompatible or broken. I'm only saying this, because it happened to me once with some other device. Try using a different port on your PC.

 

[streifenleopard]

I am able to delete the device's driver from the device manager. Windows support then advises me to let the PC search for a driver in C:/Windows/Inf. However, on pointing the PC to this folder it informs that Nokia Lumia 620 (RM-846) could not be installed because the driver software could not be found.
As I have a Laptop with which the Phone connects seamlessly, could someone please inform me which files I do have to copy to my PC? Would copying C:/Windows/Inf be a good idea?

 

[streifenleopard]

Thanks, but it can't be a usb-issue as all other usb devices work on this (self-built) pc and the cable works with notebooks

 

[streifenleopard]

SERIOUSLY: Why can't there just be a page that lists all drivers and then you download your driver and then it works?
Why does MS make everything so difficult?

 

[_Emi_]

Microsoft doesn't make it difficult... it works fine for almosty everyone, just in rare cases you will encounter problems about it.
I found Windows Phone has problems running on those locked up work laptops, you know where you can't freely install drivers. but I am sure that's not your issue.
You said you have trouble with Nokia Lumia 620 (RM-846)?

well there are two kind of drivers installed for Windows Phone, have you tried removing USB composite device? that is the important one. also showing hidden devices and do that too.
you could also go to control panel, hardware and devices, and you can remove it there, it would do almost the same (if it appears there). I found that installing only the RM-xxx and removing those devices, wouldn't do much. I fixed WP that way, when it wasn't recognized by my sister's working laptop (which is hard to install most drivers on)

you should try something like that, I mean... the Windows will install the drivers fine, just sometimes it seems WP fails to be Smart enough and messed up. but it wouldnt be bad to be haunting drivers just to use the phone, I am glad Windows does it automatically.

 

[Fire 29]

Hey leopard, you just want to transfer data from your phone to your PC and vice versa, then why don't you use Bluetooth on the PC. And if your PC doesn't have a built-in Bluetooth you can use a USB Bluetooth dongle.

 

[streifenleopard]

You said you have trouble with Nokia Lumia 620 (RM-846)?
well there are two kind of drivers installed for Windows Phone, have you tried removing USB composite device? that is the important one. also showing hidden devices and do that too.
you could also go to control panel, hardware and devices, and you can remove it there, it would do almost the same (if it appears there). I found that installing only the RM-xxx and removing those devices, wouldn't do much. I fixed WP that way, when it wasn't recognized by my sister's working laptop (which is hard to install most drivers on).

I have tried and removed USB-composite in the control panel, first thing that happened was that my mouse stopped working. But indeed all three Nokia Lumia 620 (RM-846) entries disappeared. I removed only one USB-composite though because I needed an input device. I plugged in my Lumia after the Nokia Lumia entries had been removed and it said device is installing, this may take some minutes etc. but I ended up with exactly the same three entries again with a yellow excl mark and no entry at all in the file explorer...

 

[streifenleopard]

Hey leopard, you just want to transfer data from your phone to your PC and vice versa, then why don't you use Bluetooth on the PC. And if your PC doesn't have a built-in Bluetooth you can use a USB Bluetooth dongle.

Thanks for the suggestion but even BT has always had its flaws with me and I assume carrying over 25gb of music isn't what BT was really meant for. Well, maybe it's the only thing left for me.

 

[Fire 29]

Thanks for the suggestion but even BT has always had its flaws with me and I assume carrying over 25gb of music isn't what BT was really meant for. Well, maybe it's the only thing left for me.

Don't worry, you'll find a way.I know I always do ,when a certain app is not available for windows phone or it's some other issue.I find a way.

 

[Harrie-S]

Thanks for the suggestion but even BT has always had its flaws with me and I assume carrying over 25gb of music isn't what BT was really meant for. Well, maybe it's the only thing left for me.

This thread just popped up. Have a look you never know.
http://forums.windowscentral.com/wi...ant-connect-my-lumia-my-pc-windows-8-1-a.html

 

[streifenleopard]

This thread just popped up. Have a look you never know.
http://forums.windowscentral.com/wi...ant-connect-my-lumia-my-pc-windows-8-1-a.html

Tsadong! It worked. Incredible how easy I could fix this in the end. Thanks so much!