Lumia 640 xl Lte notification sounds truncated

[WPCentral Question]

My partner's Lumia 640 xl lte RM1064 does not play a notification alert for any longer than a second. The file is an MP3 and its about 20 seconds long. Any ideas what's happening? We each have a 640 xl and mine plays the messaging alert for the full 20 seconds. hers will only play it for a second. The files were transferred from a PC to the ringtones folder in the phone and show up in the custom folder. It's driving her (and therefore me) nuts. Many thanks.

 

[allysisa]

Maybe use the software ring tone maker and save as ring tone mine works this way....