Lumia 720 Dead...

Ayomymyomy

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Oct 23, 2014
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Hello... I have Nokia Lumia 720

Once I was updating software using Nokia Software Updater For Retail.

During this process by mistake the USB Cable got disconnected from my phone and the operation was stopped and my phone is completely dead.

When I connect my phone to PC it recognises the device as QHSUSB_DLOAD then it tries to search for the drivers on internet.

After finding drivers on internet it recognises my phone as Nokia Emergency Connectivity.

Now I am trying to update software using Nokia Software Updater but it does not recognises my phone so I clicked on "My Phone Does Not Start Up or Respond" It gives me option "Recover Windows 8 Phone, Please disconnect all phones and then click continue." I disconnected my phone and clicked on continue. When It tells me to connect one phone only I connected my phone and it tells me "Phone is not supported, The selected phone is not supported by Nokia Software Update for Retail"

I did same thing again but this time I did not disconnect my phone and clicked on continue. After a while it gave me following prompt.

Follow these instructions to recover your phone
1. Hold down the power and volume up key until the phone vibrates.
2. Click OK below to continue recovery.

I did that part but my phone does not vibrates at all so basically I can't do anything further.

For your kind information : When I connect my phone to computer I can see very light dim battery charging icon on my screen.

I have following programs installed on my computer.

Nokia Software Recovery Tool.

Nokia Software Update For Retail.

Windows Phone App For Desktop.

Do I have any hope of getting this phone back ? Please advise.

Thank You & Your kind advises will be appreciated.
 

drushtant

New member
Oct 20, 2013
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Hello... I have Nokia Lumia 720

Once I was updating software using Nokia Software Updater For Retail.

During this process by mistake the USB Cable got disconnected from my phone and the operation was stopped and my phone is completely dead.

When I connect my phone to PC it recognises the device as QHSUSB_DLOAD then it tries to search for the drivers on internet.

After finding drivers on internet it recognises my phone as Nokia Emergency Connectivity.

Now I am trying to update software using Nokia Software Updater but it does not recognises my phone so I clicked on "My Phone Does Not Start Up or Respond" It gives me option "Recover Windows 8 Phone, Please disconnect all phones and then click continue." I disconnected my phone and clicked on continue. When It tells me to connect one phone only I connected my phone and it tells me "Phone is not supported, The selected phone is not supported by Nokia Software Update for Retail"

I did same thing again but this time I did not disconnect my phone and clicked on continue. After a while it gave me following prompt.

Follow these instructions to recover your phone
1. Hold down the power and volume up key until the phone vibrates.
2. Click OK below to continue recovery.

I did that part but my phone does not vibrates at all so basically I can't do anything further.

For your kind information : When I connect my phone to computer I can see very light dim battery charging icon on my screen.

I have following programs installed on my computer.

Nokia Software Recovery Tool.

Nokia Software Update For Retail.

Windows Phone App For Desktop.

Do I have any hope of getting this phone back ? Please advise.

Thank You & Your kind advises will be appreciated.

MyOwnSteps: [FIX] YOUR HARDBRICKED LUMIA PHONES [Only for QHSUSB_DLOAD lumia (black screen, no vibration)]
 

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