Lumia 820 turns off by itself

[pasqo]

Wow! Im absolutley gutted. Yeah I think I am going to send it back, I can't believe how bad it is. It's not reliable enough for me to keep :-(

 

[CSJr1]

It may have something to do with the way the phone accesses data. Try turning off the data and leave WiFi always on. I've seen where this works. Of course this can't be done in every scenario and it shouldn't be considered the fix.

 

[pasqo]

I've noticed it definitley does it whilst the phone is on charge overnight and it also does it randomly. I've also noticed my information (like what's app, emails, facebook) are not syncing to the right sort of times. For example, I read a what's app message, i close it, I get a popup for what's app of the same message I read 10-15min ago. Sometimes I won't receive a pop up. That will be the same with Facebook, I've checked the settings and they are set correctly (for me to receive a "toast") when I want to view a message. So I am thinking the software of the phone conflicts with the hardware which no doubt Nokia are aware of.

 

[eastbayrae]

It hasn't happened to me while charging. It happens every other day. It is really annoying.

 

[CaptainChunk41]

I had this problem when i used windows phone app on windows xp to sync music...it use to reboot or turn off itself automatically (its really annoying)...so i tried the drag and drop method to sync music in explorer (in windows 8,after hard reset) and the problem is gone (for a month almost,no problem)

 

[a box of fish]

My 820 is now restting itself alot, i don't mind it doing it at night when i'm not using it. But its getting irritating when i'm listening to music or playing a game and it just feels like it.

 

[eastbayrae]

Its completely random. For the most part mine does it at night.

 

[Lav_2205]

For all those people who had issues with their new 820's, it appears to be due to the SD card. Windows Phone 8 is a completely different OS which can handle only a limited file types. Hence, please try the following, and you should get success for sure. Whether its a new SD card or from your previous phone, same solution is applicable.
1) Move all the media contents (photos, music, videos, sounds & documents) from the card to a PC.
2) Move any other necessary files to another folder on PC.
3) Format the SD Card using ur Lumia.
4) After formatting is complete, then you can move all the media stuff back into their respective folders.
5) Plz keep in mind not to move any other file types apart from the media files & office documents.



Sent from my RM-826_im_india_201 using Board Express

 

[eastbayrae]

I have done that with the SD card and it still re-boots randomly.

 

[Sagar Mohapatra]

bro how did you get the replacement or money back is it possible i got it from a nokia priority dealer ..in jamshedpur...and it is having same auto switch off problem with no obvious solution from nokia care...

 

[ozsmeg]

Had several issues with this phone. Random switch off, ghost in the phone, certificate errors, random vibrating when vibrate is switched off.

Solved all of these issues by disabling all the feedback and removing my Nokia account which I don't use anyway.

I still want an FM radio but hopefully that will come in the next OS release.

 

[dj200]

Mine was shutting down every day, sometimes two or three times a day. I updated to 1308 two days ago and have had no problems since.

 

[Keczanm]

Had the same issue. My phone often turned off while left it on charger for the night.
Returned the phone, they reinstalled the firmware, updated to 1308.
Got my phone back two days ago, no issues so far. Hope the firmware refresh solved the problem.

 

[ruthietootie]

Mine was shutting down every day, sometimes two or three times a day. I updated to 1308 two days ago and have had no problems since.

Did u get the 1308 update OTA or did u flash it? If OTA,where u are located? Thanks

 

[dj200]

Did u get the 1308 update OTA or did u flash it? If OTA,where u are located? Thanks

Updated OTA. I'm in the UK and have an unlocked handset running on a T-Mobile SIM.

 

[ruthietootie]

Updated OTA. I'm in the UK and have an unlocked handset running on a T-Mobile SIM.

Thanks. I still have a while then. mine is registered with a Hong Kong operator

 

[erwinsie]

im in sydney and i had this issue random turn off or reset but after upgrade yesterday (force upgrade, no OTA yet) no more issue. finger cross

 

[Lionskin]

Here's what I discovered ((may not work for your phone but does with mine)) if I over charger the battery, meaning its at 100% but still plugged up, for more then five minutes the phone completely shuts down and doesn't respond. I'm thinking its just a way to protect the battery from later damage or a malfunction but either way, if you take the back off (( Nokia Lumia 820 by the way)) take the battery out for a second and then put it back in, the phone comes back on fine. Try this out, or even test what's happening with mine and see if that's the probably or part of it.

 

[cparesh]

i have a different problem. My lumia 820 is 10 days old. It does not EVEN turn-off if i try. I try to put it off, and it turns OFF, and immediately turns ON>
Other problem is the Battery lasts just half-a-day. And i DO NOT use any APP/GAME etc. except WhatsApp, and that too only for maximum Half an hour a day.
What kind of a phone is this? Is this a manufacturing defect?
Pl guide me
Rgds
Paresh Chandarana