Lumia 950XL email, why can't I open or download files attached?

[WPCentral Question]

Lumia 950XL email

Cannot open or download files attached to email on 950xl. Notably word and excel documents will not open or save from email attachment. I have been able to open pdf's. Any solution yet?

 

[Indistinguishable]

Re: Lumia 950XL email

You may want to check to make sure you have the latest version of Excel and Word loaded on your phone. To do so, just open up the Windows Store and do a search for them. Once you have them loaded, open them and get them set up.

 

[AAD56]

Thanks. The first thing I tried and no luck. Also tried saving to phone memory and SD card with no luck. Also selectively opens JPEG files which have no distinct program.