- Feb 11, 2015
- 28
- 0
- 0
Hello,
couple of months ago had my Light Green Lumia 1520 serviced in an official Nokia-MS care point.
They had to change the mobo, so the phone was opened.
When i got it back ( after almost 4 weeks ), the case was damaged, it has a bend just under the volume buttons, that results in the hole phone to be bended. The screen is not setting appropriately in place, the bottom part is higher than it should, it is not visible to the eye however you can feel it when you use the screen.
Contacted MS about the issue, they offered to exchange the cover with another color as there reply was that the specific color was never officially released in the EU, although my phone is from Germany ( RM-937) - the model with the Qi charger not the AT&T variant.
I payed more just to originally get it in the specific color and not having spare parts is not exactable ( of course they offered me a BT with the different color case ), which i rejected.
After a month of back and forth email, they offered me an exchange with a 930, which i find fking ridiculous..
First of all i would really appreciate if some1 can find o local store that sells Original Light Green Colored cased RM-937 ( Qi Charging ),
and not the 940 at&t model which can find plenty in ebay.
As far as my experience goes, this will be the last MS phone i ever get due to the crappy service and support.
couple of months ago had my Light Green Lumia 1520 serviced in an official Nokia-MS care point.
They had to change the mobo, so the phone was opened.
When i got it back ( after almost 4 weeks ), the case was damaged, it has a bend just under the volume buttons, that results in the hole phone to be bended. The screen is not setting appropriately in place, the bottom part is higher than it should, it is not visible to the eye however you can feel it when you use the screen.
Contacted MS about the issue, they offered to exchange the cover with another color as there reply was that the specific color was never officially released in the EU, although my phone is from Germany ( RM-937) - the model with the Qi charger not the AT&T variant.
I payed more just to originally get it in the specific color and not having spare parts is not exactable ( of course they offered me a BT with the different color case ), which i rejected.
After a month of back and forth email, they offered me an exchange with a 930, which i find fking ridiculous..
First of all i would really appreciate if some1 can find o local store that sells Original Light Green Colored cased RM-937 ( Qi Charging ),
and not the 940 at&t model which can find plenty in ebay.
As far as my experience goes, this will be the last MS phone i ever get due to the crappy service and support.