Marketplace down? c101a006 error

[Harrie-S]

I have the same problem. It occurs only with Mobile operator payment. Credit card payment is without any problem.

Did you add the mobile operator payment to your wallet or contacted your mobile operator for advice?

 

[Vaclav Dajbych]

Did you add the mobile operator payment to your wallet or contacted your mobile operator for advice?

Yes, I have contacted my mobile operator to make sure the mobyle payment service is activated. My wallet app contains mobile operator payment method.

 

[Harrie-S]

Yes, I have contacted my mobile operator to make sure the mobyle payment service is activated. My wallet app contains mobile operator payment method.

This error code appears when trying to download an app and is caused by incomplete information in your Microsoft account profile or that the Terms of Service for Xbox LIVE were not accepted.

Not sure if you already did below.
Maybe this helps, sign in to your Microsoft account, tap or click Edit personal info, make sure that your Birth date and Home Country/region are completed, and then tap or click Save.
Furthermore did you change the region on your phone?
And remove it out of the wallet and add it again.

 

[EricMarsi]

Just yesterday I started getting a 800040005 error, whenever I try and download apps that I bought before

 

[Vaclav Dajbych]

I have checked Microsoft account (account.microsoft.com), Xbox account (account.xbox.com), Payment hub (commerce.microsoft.com), Wallet (WP app) and WP region settings... everything seems to be set up correctly.

 

[Harrie-S]

I have checked Microsoft account (account.microsoft.com), Xbox account (account.xbox.com), Payment hub (commerce.microsoft.com), Wallet (WP app) and WP region settings... everything seems to be set up correctly.

Sorry than I have no idea what's wrong.
You checked everything what you could check.

I only can suggest to contact your mobile provider and explain your problem.

 

[Vaclav Dajbych]

When I navigate to my Purchase history I see all my attempts to processes in-app purchase. Status of all items is Pending.

 

[Harrie-S]

When I navigate to my Purchase history I see all my attempts to processes in-app purchase. Status of all items is Pending.

So looks like they "waiting" on the "approval" of your mobile provider.
Do you need to put money on your providers payment system or something like that.

 

[Vaclav Dajbych]

No, my operator bills me by an invoice.

 

[Harrie-S]

No, my operator bills me by an invoice.

So you asked your operator to enable the billing. But did you need to confirm it. Did they send for example an email with a link. Or can you login in your account on your operators website. Maybe there you still need to fill in something..
Or do you use cellular data but in data sense you blocked something?

 

[Vaclav Dajbych]

Mobile payment is enabled on operators website. I have contacted operator support and they confirmed me that mobile payment is activated.

LTE is up and running. GPS is enabled in Store settings.