Microsoft Support

[tdf2001]

I called Microsoft Support. I figured at this point in time they must know that dual 4k monitors are not working with the Book + Dock. Rather than lamenting about it forums, I figured to call and hear it from the horse's mouth. The support person promptly acknowledged the problem and indicated that a fix is being worked on. I work in the software industry and have opened many support calls with a variety of companies. Two items are almost always the case: an incident or reference number is generated for the specific support call and secondly, when a fix is being worked on, a reference number for the fix is assigned where the issue is documented. Interestingly, the support agent had no idea what I was talking about and asked to inquire with a supervisor at which point the call was conveniently disconnected.

How does Microsoft track support calls and fixes? My experience is with business products and business-style support. My expectation was that MS would handle calls in a similar way but that does not seem to be the case. The way their support currently operates does not seem worth calling.

 

[ccpopham]

They have had a very poor showing with support and roll out of the SB. I am very disappointed in Microsoft. They have been around a long time, yet when contacting support or to place an order they seem like they have no clue what they are doing

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