Mobile Hotspot issues when using both SIMs

[constantreader16]

Long story short I just added a second SIM to my 950 XL. I have AT&T set as my main SIM, but now it says the carrier app didn't respond.

 

[Chintan Gohel]

Long story short I just added a second SIM to my 950 XL. I have AT&T set as my main SIM, but now it says the carrier app didn't respond.

try a soft reset - also, go to settings > networks and under sim check which line has been selected for data and which for calls. Or something of that sort

 

[constantreader16]

It had worked previously for me when I used a single SIM. I added a second SIM card and now it gives me an error saying something along the lines of not being able to connect to the carrier app. SIM 1, the one previously able to use mobile hotspot, is still the main for data.

I've been on Insider builds for a while and had mobile hotspot working within the last few days. This issue only came up after adding a second SIM to the phone. I have attempted soft resets (power + volume down) multiple times, but the issue is still there. It seemingly locks up that specific portion of the settings under mobile hotspot, sometimes even force closing settings. I've also noticed that when attempting to activate mobile hotspot, it fails to turn off the WiFi.

 

[Chintan Gohel]

It had worked previously for me when I used a single SIM. I added a second SIM card and now it gives me an error saying something along the lines of not being able to connect to the carrier app. SIM 1, the one previously able to use mobile hotspot, is still the main for data.

I've been on Insider builds for a while and had mobile hotspot working within the last few days. This issue only came up after adding a second SIM to the phone. I have attempted soft resets (power + volume down) multiple times, but the issue is still there. It seemingly locks up that specific portion of the settings under mobile hotspot, sometimes even force closing settings. I've also noticed that when attempting to activate mobile hotspot, it fails to turn off the WiFi.

perhaps the two carriers don't get along? Or the SIM has an issue?

 

[anthonyng]

Long story short I just added a second SIM to my 950 XL. I have AT&T set as my main SIM, but now it says the carrier app didn't respond.

Strange... just curious, if you go into sim settings and turn off sim 2, is it still a problem?

Just last week, I put a sim 2 into my phone but made that the mobile hotspot cause I was traveling on vacation. I switched back to sim1 when back home no problem and still mobile hot spot fine with sim2 occupied.

When you turned on the phone, did you get a message to reboot saying sim settings changed? I usually get that when I put new sim in the phone.