my 640 xl is trashed. need new phone

[Arizona Willie]

My Lumia 640 XL is trashed. I have been having problems with it since day one but recently it got much worse. For one thing, I have to admit I dropped it and it landed flat on it's back. It has a silicon bump cover but this was more than a bump. But even before that it wouldn't log into kindle / amazon reliably. Today I was working with amazon tech people and it kept resetting and restarting and I decided the problem was the phone.

Someone recommended I do a device recovery or something like that . hard resets don't fix the problem if anything they make it worse.

I am ready to go to at&t store this afternoon and buy an android phone but before I do I thought I might as well try to recover the device before I throw it in the trash.

Can someone link me to how to do that?

 

[abhishek singh21]

follow this video tutorial, though it is a guide on downgrading from windows 10 to 8.1 . you can still follow the steps to reflash stock firmware .

 

[xandros9]

I'd see how it handles after WDRT use, but all else fails, I would love to help you pick another phone.