My client cannot open up a mail link using Chrome on a laptop in Windows 10

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Windows Central Question

When she clicks on an email link on a web site that is supposed to open a compose message in her email program, nothing happens, Her email is actually gmail (web mail). She said she can do it on an older machine that was upgraded to Windows 10 from an earlier version, but not on this machine.

She was told it has to do default with default settings. But since she can't get them to work, the workaround is to open up an email application (software.) But she would really like to have the default gmail open if possible.

She writes, "There are many Googlecentric explanations online about how to set Chrome as your default browser and Gmail as your default mail program on Windows 10, but they all break down at one crucial step. They say there should be an advanced setting in Chrome for Handlers to specify the mail program, but all I see is the toggle to choose whether or not to allow sites to ask to become default handlers, even though the screenshots in the Google help show there should be a button below that toggle saying Manage Handlers that opens a dropdown menu that lets you set mail to Gmail."

I am not a Windows person myself and so it is hard to troubleshoot. Anyone have any suggestions?
 

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