My Surface 3 not Surface 3 Pro will not boot up.

[stephen1111]

When I start the surface 3 it says loading repair tools. It then goes to a boot manager screen. It advises press enter to get to the boot menu screen. There you can try and solve the problem by going to a previous start that worked. Neither the keyboard nor the on-screen keyboard will let me hit enter. Help I can't get to the boot menu.

 

[stephen1111]

Someone please try to help !

 

[etphoto]

Not sure what is causing your issue but have you tried searching and posting in Microsoft Communities? I have often found answers and good discussions there. As a side note the mods aren't helpful but the community participants often are.

https://answers.microsoft.com/en-us

Twitter: @PhotographyET

 

[onlysublime]

go to this link and create recovery media:

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage