I'm writing this because there's a lot of bashing of other OEMs and misconception about Nokia (now MS) quality. I should stress that this is my experience and may not represent the larger sample. However, there have been too many things go wrong to be coincidence.
My first WP was the HTC Radar. I bought it because my POS Android broke and I wasn't eligible for an upgrade. It was a nifty little phone and it worked well except the BT was broken. I should note it was a heavily used device when I purchased it.
I eagerly awaited the arrival of 8.1 on T-mobile, only to be disappointed by the blocky 810. Despite its looks, it was capable and I was mostly satisfied with it. I noticed one day that the window to the camera moved under my fingers. I assumed this was a loose window, so I sent it in for repair. They replaced it, no problem and I thought it was secure. It turns out the window is secured with no more than a ring of PSA. Down the road, we all know what happened to the 810 and I sold it for that reason: poor support. The experience with the 810 prompted me to buy and an unlocked 720. Great device...kind of. Remember that crummy camera window on the 810? Exact same thing on the 720. Worse yet, the window on the 720 window actually fell off! Try epoxy next time Nokia. I was able to make a sad replacement window and get along with it for a bit.
Fast forward to my next device, the 925. I added Qi and was generally pleased. Oh wait, did I mention that was my third 925 I was happy with. The first one's screen was hanging off the chassis right out of the box. No joke. The back cover fit on the 2nd one was way off. The 3rd one still wasn't straight, but I kinda gave in. The 3rd device served me pretty well, but those things just shouldn't happen. ever.
Fast forward to the 1020. This was a solid device from day 1. Never had an issue, but the battery life was terrible.
The next device was the 1520. What magnificent hardware completely ruined the the tap-touch bug. I sent it in for repair. They did not repair it at all. I couldn't live with it.
Next was the Icon. Most of my frustration was with updates and carrier compatibility (my fault). I might have been really really pleased with this had I been on Verizon and stuck it out for, oh, maybe 6 months.
This brings me to the the 830. Denim? Check. Lumia Camera? Nope. Wait, it has denim right? Umm, sort of. BS. Rebooted every day...so frustrating. It also doesn't help their image to have every 830 on display hanging off its rear cover. Embarrassing.
Now I'm using the M8. Fit and finish is terrific and this thing runs like a dream. I'm a believer and I hope they keep it up. Microsoft needs to look seriously at the quality systems they inherited. Bush league.
My first WP was the HTC Radar. I bought it because my POS Android broke and I wasn't eligible for an upgrade. It was a nifty little phone and it worked well except the BT was broken. I should note it was a heavily used device when I purchased it.
I eagerly awaited the arrival of 8.1 on T-mobile, only to be disappointed by the blocky 810. Despite its looks, it was capable and I was mostly satisfied with it. I noticed one day that the window to the camera moved under my fingers. I assumed this was a loose window, so I sent it in for repair. They replaced it, no problem and I thought it was secure. It turns out the window is secured with no more than a ring of PSA. Down the road, we all know what happened to the 810 and I sold it for that reason: poor support. The experience with the 810 prompted me to buy and an unlocked 720. Great device...kind of. Remember that crummy camera window on the 810? Exact same thing on the 720. Worse yet, the window on the 720 window actually fell off! Try epoxy next time Nokia. I was able to make a sad replacement window and get along with it for a bit.
Fast forward to my next device, the 925. I added Qi and was generally pleased. Oh wait, did I mention that was my third 925 I was happy with. The first one's screen was hanging off the chassis right out of the box. No joke. The back cover fit on the 2nd one was way off. The 3rd one still wasn't straight, but I kinda gave in. The 3rd device served me pretty well, but those things just shouldn't happen. ever.
Fast forward to the 1020. This was a solid device from day 1. Never had an issue, but the battery life was terrible.
The next device was the 1520. What magnificent hardware completely ruined the the tap-touch bug. I sent it in for repair. They did not repair it at all. I couldn't live with it.
Next was the Icon. Most of my frustration was with updates and carrier compatibility (my fault). I might have been really really pleased with this had I been on Verizon and stuck it out for, oh, maybe 6 months.
This brings me to the the 830. Denim? Check. Lumia Camera? Nope. Wait, it has denim right? Umm, sort of. BS. Rebooted every day...so frustrating. It also doesn't help their image to have every 830 on display hanging off its rear cover. Embarrassing.
Now I'm using the M8. Fit and finish is terrific and this thing runs like a dream. I'm a believer and I hope they keep it up. Microsoft needs to look seriously at the quality systems they inherited. Bush league.
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