Need help with gui error installing printer w/Win 10

[Windows Central Question]

My all-in-one printer stopped working after installing Windows 10 so I uninstalled the printer thinking reinstalling it might help. Now when trying to reinstall with the installation drivers I am getting a "gui has stopped working" error. According to the dell website my printer is compatible with Windows 10. I'm a novice.

 

[realwarder]

Can you post more information about what model printer etc?

 

[coni58]

Hi, I'm signed up now so I'm the guest in the question.
Yes the printer is a Dell all-in-one inject V525w. Don't know if this is relevant, but I just looked at "the about" on my desktop and it's a Dell XPS 8500, 64 bit operating system, x64-based processor. It originally had Windows 7.

 

[coni58]

Okay, after spending the last 4+ hours on the phone with Microsoft support level 1 and 2, it turns out that while my V525w printer is compatible with Windows 10 my XPS 8500 desktop is not. It never occurred to me to even check that. So I guess I'm just out of luck with this. *sigh*

 

[Chintan Gohel]

Okay, after spending the last 4+ hours on the phone with Microsoft support level 1 and 2, it turns out that while my V525w printer is compatible with Windows 10 my XPS 8500 desktop is not. It never occurred to me to even check that. So I guess I'm just out of luck with this. *sigh*

so the pc isn't compatible with the printer?

 

[coni58]

Please excuse my taking so long to respond Chintan, I didn't think anyone would be responding after my last post.

No, according to Dell my pc isn't compatible with Windows 10.

 

[Chintan Gohel]

Please excuse my taking so long to respond Chintan, I didn't think anyone would be responding after my last post.

No, according to Dell my pc isn't compatible with Windows 10.

that's okay, I just keep checking the forums for new posts.

So you could try downgrading your pc if you don't mind the hassle

 

[coni58]

I wasn't sure how to go about downgrading so waited until my nephew could help me with it. He was finally able to come by tonight and informed me that is no longer an option since it's been more than 10 days since I upgraded to Windows 10. However, he had brought along an extra fax machine he isn't using anymore just in case and managed to get it working with my computer. So good to go again. Thank you for trying to help me out though, I appreciate you taking the time to do so. Have a great night!

 

[Chintan Gohel]

Downgrade could still be done using iso files for the older windows. But the work would be a lot :grincry:

 

[coni58]

I'm afraid I don't even know what iso files are, but my nephew laughed and said for you to stop giving me ideas. :smile:

 

[Chintan Gohel]

I'm afraid I don't even know what iso files are, but my nephew laughed and said for you to stop giving me ideas. :smile:

maybe he should work on it for you :winktongue: