Netflix app loading slow

[gedzum]

Just wondering if anyone is experiencing slow loading of Netflix content when opening the app? For example, my list and other categories take considerably longer to load up than before. Once everything shows up, the actual content itself loads and plays just fine. At this moment, it seems to make more sense to just use the browser.

 

[Laura Knotek]

I haven't experienced any issues lately. I used the Netflix app a couple hours ago. I'm running the latest Windows 8.1 Update 1, with the patch Tuesday updates.

 

[gedzum]

I tried reinstalling it but still takes a good minute and a bit to load my list and the other categories. Happens on both PC and laptop. You think it could be a (UK) region problem? I'll probably have to get in touch with Netflix UK either way.

 

[Laura Knotek]

I tried reinstalling it but still takes a good minute and a bit to load my list and the other categories. Happens on both PC and laptop. You think it could be a (UK) region problem? I'll probably have to get in touch with Netflix UK either way.

That might be a possibility it's a UK problem, since I'm in US. I know many US ISPs are throttling Netflix, but I don't know if throttling is legal in UK. Do you have network neutrality laws in place?

 

[gedzum]

I don't think net neutrality is an issue here, at least not like what I'm seeing in the news with the US. I'd certainly hope it is not an issue since Sky were advertising their unlimited broadband service to avoid throttling

 

[Lobster A]

I know this is an old post but I'm experiencing the exact same problem.

Did you ever find a solution?

I've contacted Netflix support several times but they don't want to know about the issue or try to blame it on my internet connection even though I've explained to them that I'm on a 50Mb fiber connection and I have no issues with netflix when using the website. I've also told them that I'm experiencing the issue on multiple windows 8.1 devices which have completely different internet connections.

My theory is that the app is trying to download everything at once i.e. all video thumbnails in all categories. I'm basing this on the fact that after you leave the app for the required minute when you subsequently open any category the content is presented immediately. There is no loading at all which you might expect.

 

[gedzum]

No I still have the same issue. I was hoping an update would fix it but it's still the same. I'm also inclined to agree with your theory since once everything has loaded, the app functions really smoothly.

 

[Josh Tucker1]

No I still have the same issue. I was hoping an update would fix it but it's still the same. I'm also inclined to agree with your theory since once everything has loaded, the app functions really smoothly.

four years later i am having this problem. did you find a fix?

 

[Ryujingt3]

Ever since I started using the Netflix app it has always taken time to start up. Works fine otherwise and it's one of my most used apps.